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Tell us what you need and we'll route it straight to the right person. For instant answers, chat with Hana any time.

We reply 7 days a week · 9am–9pm EST
Fastest way: Hana can check your order status instantly — open the chat and ask "where is my order?" Or check the tracking page. Prefer email? Continue below.
Quick tip: Hana knows the whole catalog — setup, washing, sizing, materials. Ask in the chat for an instant answer, or continue below.
There's a faster lane for returns & exchanges.
Our Return Center shows your actual order, asks the right questions up front, and the team resolves most requests in one reply — often with no shipping at all.
Open the Return Center →
Prefer to just write to us? Continue below.
We couldn't match that order number and email — double-check both (use the email from checkout). You can still send the message; the team will look it up.
This usually fixes it: the topper ships vacuum-compressed. A cold wash + low-heat tumble dry (~4 hours) brings it to full loft — and give it three nights to settle. Still flat after that? Send the form and we'll make it right.
Straight to a human — we read every message.
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Thank you — our team will reply by email within a day, usually much sooner. We answer 7 days a week.