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Tell us what you need and we'll route it straight to the right person. For instant answers, chat with Hana any time.

We reply 7 days a week · 9am–9pm EST
Fastest way: Hana can check your order status instantly — open the chat and ask "where is my order?" Or check the tracking page. Prefer email? Continue below.
Quick tip: Hana knows the whole catalog — setup, washing, sizing, materials. Ask in the chat for an instant answer, or continue below.
There's a faster lane for returns & exchanges.
Our Return Center shows your actual order, asks the right questions up front, and the team resolves most requests in one reply — often with no shipping at all.
Open the Return Center →
Prefer to just write to us? Continue below.
We couldn't match that order number and email — double-check both (use the email from checkout). You can still send the message; the team will look it up.
It ships vacuum-packed, so it arrives flat, and it doesn't fluff up just by sitting out. 1. Wash it by itself, cold, gentle cycle. 2. Dry it on low with 2–3 dryer balls (or clean tennis balls). 3. Let some air through it: hang it on a clothesline, shake it out like a towel, or lay it on the bed with a hair dryer on the cool setting, a fan, or a few gentle pats. Then leave it flat for 24 hours. Still flat after that? Send the form and we'll make it right.
Straight to a human — we read every message.
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Thank you — our team will reply by email within a day, usually much sooner. We answer 7 days a week.