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That's expected — it ships vacuum-compressed to protect the fibers. To bring it to full loft: cold wash + low-heat dry (about 4 hours, fastest and freshest), or lay it flat and let it expand on its own (about 24 hours).

Night one feels softer; night three feels right. By the third night it settles into the support it's engineered for — give it three nights before you judge it.

Strip your bed to the bare mattress, lay the topper directly on top (no flipping needed), fit the elastic skirt over each corner, and remake the bed as usual.

Yes — the 360° deep-pocket elastic skirt fits mattresses 8–20 inches deep, including pillowtops and hybrids. Sizes: Twin, Twin XL, Full, Queen, King, California King.

Yes — it flexes with adjustable bases and stays put thanks to the deep-pocket skirt.

A breathable cover of 40% bamboo viscose / 60% polyester over a high-density pillowtop core, with a 360° deep-pocket skirt. OEKO-TEX® certified materials.

Machine wash cold, tumble dry on low. No bleach, no ironing, no dry cleaning. Washing before first use is optional — it just expands it faster.

Layering order, bottom to top: mattress → topper → protector → fitted sheet. The protector stretches over both, shielding them from spills and sweat (fits up to 14" combined depth). It's 100% waterproof with a noiseless membrane and a bamboo viscose surface.

Yes — it's filled with shredded memory foam and you can open it to add or remove foam until the height and firmness are exactly right. Cooling bamboo-derived cover.

100% viscose from bamboo in a twill weave — silky-soft, thermal-regulating, and moisture-wicking. A natural pair with the topper for hot sleepers.

A bamboo Sleep Mask (total light blocking), men's and women's Bamboo Pajamas, and Reishi Relax Gummies. Ask Hana about any of them!

Most orders arrive within 3–7 days — many sooner. Processing takes 1–3 business days; you'll get a shipping email with a tracking link once it's on the way.

Almost always, no. For the first few days tracking may show "label created" or no movement — it updates once the carrier scans your package. More than 7 days with no movement? Ask Hana in the chat and we'll check personally.

Use the tracking link in your shipping email, or the tracking page with your order number and email.

Check porch, mailbox, side doors, and with neighbors, and give it 24 hours — carriers sometimes mark delivered early. Still missing? Ask Hana with your order number.

Yes, 100%. We ship with U.S. delivery partners — USPS, FedEx, and Amazon Delivery — so the outer box may carry their logos. The product inside is genuine Hanare.

Items can ship separately with their own tracking numbers. Nothing is missing if one arrives first.

Ask Hana in the chat right away with your order number — if it hasn't shipped yet, we can usually help.

Currently we ship within the contiguous United States (lower 48) only, from within the U.S.

Every Hanare topper is backed by our 100-day money-back guarantee, plus a 3-year warranty against manufacturing defects (extendable to lifetime at checkout).

Use our Return Center — a couple of quick questions and the team takes it from there. Often we can fix the issue or offer an exchange without any shipping at all.

Once approved, refunds are issued right away — they typically take a few business days to appear depending on your bank.

Yes — Hanare is a real brand run by a real team. Hanare is a brand of Fompos, a U.S. business — that's the name you may see on card statements and legal pages.

Yes — checkout runs on Shopify's secure, encrypted payment system. We never see or store your full card details.

Fastest: the chat bubble in the corner — Hana can pass the conversation to the team instantly. Or use our contact form. We reply 7 days a week.