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Your Hanare topper

Hanare topper folded and vacuum-packed, lifted out of its box

My topper arrived thin or flat

That's normal. It ships vacuum-packed, so it arrives flat, and it doesn't fluff up just by sitting out. Three easy steps do it:

Wash it by itself, cold, gentle cycle.
Dry it on low with 2–3 dryer balls (or clean tennis balls). The balls do the fluffing for you.
Let some air through it: hang it on a clothesline (or over two chair backs), shake it out like a towel, or lay it on the bed with a hair dryer on the cool setting, a fan, or a few gentle pats. Then leave it flat for 24 hours.

See the step-by-step guide →

Still not right after this? Write to us at hello@tryhanare.com and we'll make it right.

Hands pulling the Hanare topper elastic skirt over the mattress corner

How to set it up

Wash it. By itself, cold water, gentle cycle.
Dry it on low with 2–3 dryer balls (or clean tennis balls). The balls do the fluffing for you.
Let air through it. Pick what's easiest for you: hang it over a clothesline (or over the backs of two chairs), shake it out like a towel (easier with two people), or lay it flat on the bed and use a hair dryer on the cool setting over each square, a fan, or a few gentle pats. Then leave it flat on the bed for 24 hours.

It's ready to sleep on the next night.

To put it on your bed: strip your bed to the bare mattress, lay the topper directly on top (no flipping needed), fit the elastic skirt over each corner, and remake the bed as usual.

See the step-by-step guide →

Hanare topper alone in a front-loading washer, with room to move

How do I wash and care for it?

Machine wash cold, gentle cycle, by itself. Tumble dry low with 2–3 dryer balls. No bleach, no ironing, no dry cleaning. Wash and dry it before your first night: that's what makes it full and fluffy.

When will it feel right?

After you wash it, dry it and let air through it, leave it flat on the bed for 24 hours. It's ready to sleep on the next night.

It's made to hold you level, not swallow you. You'll feel it the first time you sit on the edge of the bed.

Night one feels softer; night three feels right. By the third night it settles into the support it's engineered for — give it three nights before you judge it.

Please don't judge it before that first wash.

My dryer has no low setting

Use the "air fluff" or "no heat" setting. It takes a little longer, but it's gentle and works the same way.

Will washing it void my guarantee?

Not at all. Washing and drying it is exactly what we recommend, and your 100-night guarantee stays the same.

It went a little flat after a week

That's normal with any filled topper as it settles. Toss it in the dryer on low with 2–3 dryer balls for about 20 minutes and it comes right back. You can do this anytime.

Will it fit my mattress?

Yes — the 360° deep-pocket elastic skirt fits mattresses 8–20 inches deep, including pillowtops and hybrids. Sizes: Twin, Twin XL, Full, Queen, King, California King.

Will it work on an adjustable base?

Yes — it flexes with adjustable bases and stays put thanks to the deep-pocket skirt.

What is it made of?

A breathable cover of 40% bamboo viscose / 60% polyester over a high-density pillowtop core, with a 360° deep-pocket skirt. OEKO-TEX® certified materials.

2. Protector, Pillow & Other Products

How do I use the Mattress Protector with the topper?

Layering order, bottom to top: mattress → topper → protector → fitted sheet. The protector stretches over both, shielding them from spills and sweat (fits up to 14" combined depth). It's 100% waterproof with a noiseless membrane and a bamboo viscose surface.

Is the Bamboo Pillow adjustable?

Yes — it's filled with shredded memory foam and you can open it to add or remove foam until the height and firmness are exactly right. Breathable bamboo-derived cover.

What are the bamboo sheets like?

100% viscose from bamboo in a twill weave — silky-soft, thermal-regulating, and moisture-wicking. A natural pair with the topper for hot sleepers.

What else does Hanare make?

A bamboo Sleep Mask (total light blocking), men's and women's Bamboo Pajamas, and Reishi Relax Gummies. Ask Hana about any of them!

3. Ordering, Shipping & Tracking

When will my order arrive?

Most orders arrive within 3–7 days — many sooner. Processing takes 1–3 business days; you'll get a shipping email with a tracking link once it's on the way.

My tracking isn't updating — is something wrong?

Almost always, no. For the first few days tracking may show "label created" or no movement — it updates once the carrier scans your package. More than 7 days with no movement? Ask Hana in the chat and we'll check personally.

How do I track my order?

Use the tracking link in your shipping email, or the tracking page with your order number and email.

My order says "delivered" but I haven't received it.

Check porch, mailbox, side doors, and with neighbors, and give it 24 hours — carriers sometimes mark delivered early. Still missing? Ask Hana with your order number.

My box has a USPS, FedEx, or Amazon label — is this the real product?

Yes, 100%. We ship with U.S. delivery partners — USPS, FedEx, and Amazon Delivery — so the outer box may carry their logos. The product inside is genuine Hanare.

I ordered more than one item and only one arrived.

Items can ship separately with their own tracking numbers. Nothing is missing if one arrives first.

Can I change my address or cancel my order?

Ask Hana in the chat right away with your order number — if it hasn't shipped yet, we can usually help.

Do you ship internationally?

Currently we ship within the contiguous United States (lower 48) only, from within the U.S.

4. Returns, Refunds & Guarantee

What's your guarantee?

Every Hanare topper is backed by our 100-night money-back guarantee, plus a 3-year warranty against manufacturing defects (extendable to lifetime at checkout).

How do I start a return or exchange?

Use our Return Center — a couple of quick questions and the team takes it from there. Often we can fix the issue or offer an exchange without any shipping at all.

How long do refunds take?

Once approved, refunds are issued right away — they typically take a few business days to appear depending on your bank.

5. About Hanare

Is Hanare a real company? Who is "Fompos"?

Yes — Hanare is a real brand run by a real team. Hanare is a brand of Fompos, a U.S. business — that's the name you may see on card statements and legal pages.