Refund policy

Returns and Refund Policy

Last Updated: July 28, 2026

At Hanare, we are committed to providing you with products that help improve your everyday comfort and quality of life. We believe in the effectiveness of our products — that's why we offer a 100-day, no-questions-asked money-back guarantee.

Returns, refunds and exchanges — common questions

Where can we reach you?

Our customer support team is always available and will respond within 24 to 48 hours.

Email: hello@tryhanare.com

To expedite the process, please clearly state your order number, your issue or concern, and the first and last name + email address used at checkout. We'll get back to you within 24 to 48 hours, Monday through Friday.

Am I eligible to return the products?

Yes — you are eligible to return your products within the 100-day period covered by our money-back guarantee.

Please follow the instructions below:

Contact Support: Email us at hello@tryhanare.com
Follow the instructions provided by our support specialist
Once your request is approved, you will receive a confirmation email with shipping guidelines

What does the money-back guarantee cover?

Our 100% 100-day money-back guarantee gives you a risk-free experience with our physical one-time-purchase products. If, after using our products, you find them unsatisfactory, we will promptly refund the full amount you paid.

What items are non-refundable?

Subscription products are not covered by the 100-day money-back guarantee.
Subscription Renewals: If you cancel after your subscription has renewed, you will retain access to the subscribed product until the end of the current subscription term.
Free Trials: Subscriptions that begin with a free trial are excluded. To prevent charges, you must cancel your subscription prior to the trial period ending.

I received a damaged item. What should I do?

If your product arrives damaged, please email hello@tryhanare.com within 7 days of delivery. Include a brief description and a photo or video of the damaged product. We will issue a replacement promptly. To expedite the process, please include:

Order Number
Full Name
Description and photo (or preferably video) of the defective product
Contact email address

My order was lost in transit or stolen.

We advise you to reach out to your local post office or carrier and file a report. We cannot guarantee a full refund or replacement for lost or stolen items not covered by insured shipping.

How do I ship back the returned items?

Send it back. We pay return shipping. Full refund. No restocking fee. No "did you wash it?" interrogation. No questions. Less than 2% of orders are returned, but we built the trial that way because we'd rather refund a few than have anyone stuck with the wrong topper.

What are my refund options?

The following refund options are supported:

Refund to the original payment method
Refund as store credit (if applicable)

How soon will I get my refund?

As soon as your returned product is received and inspected by our team, we will send an email confirming approval or rejection of your refund request. Items must be in good working condition, with all manuals and accessories included.

Late or missing refunds

If you have not yet received your refund, please follow these steps:

Double-check your bank account to ensure the refund has not already been credited.
Contact your credit card company — it may take time for the refund to be officially posted.
Reach out to your bank, as there is usually a processing period before the refund appears.

If you have completed these steps and still haven't received your refund, please contact us at hello@tryhanare.com.

We reserve the right to modify this return policy at any time.

Thank you for choosing Hanare. We appreciate your business and look forward to helping you live more comfortably.