Shipping policy

Shipping Policy

Last Updated: May 18, 2026

Welcome to Hanare. We are dedicated to ensuring that your orders are delivered quickly, safely, and on time. Please review the details below to understand our processing, shipping, and potential delays.

Order Processing & Fulfillment

All orders are processed within 1 to 3 business days. Once your order has shipped, you will receive a confirmation email with a tracking number.

Estimated Shipping Times

Standard delivery typically takes 2 to 7 business days after processing, depending on your location.

Please note that these timeframes are estimates and do not include possible delays due to weather, carrier disruptions, or public holidays.

Shipping Costs

We are pleased to provide free shipping on most U.S. domestic orders. Any applicable shipping charges will be clearly displayed during checkout.

Delivery Restrictions

We currently ship only within the contiguous United States (lower 48 states). We do not ship to:

  • P.O. Boxes
  • Alaska or Hawaii
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
  • APO/FPO/DPO military addresses
  • International addresses

Please provide a valid residential or commercial address within the contiguous U.S. for delivery. Orders placed with restricted shipping addresses may be cancelled and refunded.

Order Modifications & Cancellations

Orders may be modified or cancelled within 2 hours of being placed. After this period, the order will already be processing and changes cannot be accommodated.

Delivery Delays or Lost Packages

Your satisfaction is very important to us. While we work hard to ensure timely delivery, Hanare is not responsible for delays caused by factors outside our control (such as weather or courier issues).

If your order has not arrived within 15 business days of your shipping confirmation, please contact us for assistance.

Returns & Refunds

For detailed information, please refer to our Refund Policy.

Customer Support

If you need assistance with your order, shipping, or returns, please reach out to us:

Email: hello@tryhanare.com

Address: 160 W Camino Real, Boca Raton, FL 33432, USA

Customer Service Hours: Monday to Friday: 8:00 AM – 4:00 PM (EST)

Response Time: 24 to 48 hours