Return Center

Return Center

Not loving it? Let's make it right. Find your order, tell us what's wrong, and our team takes care of the rest — often without any shipping at all.

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We couldn't match that order number and email — double-check both (the email must be the one used at checkout), or continue without selecting products.
Before you send it back — this usually fixes it: the topper ships vacuum-compressed. A cold wash + low-heat tumble dry (~4 hours) brings it to full loft — and give it three nights to settle. Most "flat topper" returns turn into keepers after one wash. Want live help first? Chat with Hana — or continue below and we'll still take care of you.
Worth knowing: the topper is at its softest in the first 24 hours and settles into its engineered support by night three. If it's still not right after that, continue below — an exchange for a different size or another solution may fit better than a return.
So sorry about that. Attach a couple of photos of the damage and the packaging below — it lets the team approve your replacement in one reply, no back-and-forth.
Our team replies 7 days a week, 9am–9pm EST. No return shipping needed unless we ask.
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Request received!

Our team has your return request and will reply by email within a day — usually much sooner. Many requests are resolved without shipping anything back.