Return Center

Return Center

Not loving it? Let's make it right. Find your order, tell us what's wrong, and our team takes care of the rest — often without any shipping at all.

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We couldn't match that order number and email — double-check both (the email must be the one used at checkout), or continue without selecting products.
Before you send it back, this usually fixes it. It ships vacuum-packed, so it arrives flat, and it doesn't fluff up just by sitting out. 1. Wash it by itself, cold, gentle cycle. 2. Dry it on low with 2–3 dryer balls (or clean tennis balls). 3. Let some air through it: hang it on a clothesline, shake it out like a towel, or lay it on the bed with a hair dryer on the cool setting, a fan, or a few gentle pats. Then leave it flat for 24 hours. Most "flat topper" returns turn into keepers after one wash. Want live help first? Chat with Hana — or continue below and we'll still take care of you.
Worth knowing: its full, quilted loft comes from the first wash and tumble dry, not from waiting. If it still doesn't feel right after that, continue below — an exchange for a different size or another solution may fit better than a return.
So sorry about that. Attach a couple of photos of the damage and the packaging below — it lets the team approve your replacement in one reply, no back-and-forth.
Our team replies 7 days a week, 9am–9pm EST. No return shipping needed unless we ask.
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Request received!

Our team has your return request and will reply by email within a day — usually much sooner. Many requests are resolved without shipping anything back.